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High quality power service voice tracking system
High quality power service voice tracking system
Digitized traces of 'prescribed actions'
The specific time of the call; The names of both parties involved in the call; Call number; Call duration; The purpose and outcome of the call; The conversation content can be recorded in detail.
Suitable for phone reminders, power outage notifications, and other processes, record the complete information of this "action", whether it has been done or not, and whether it has been done well, at a glance.
Clarify responsibilities and avoid disputes
After a dispute with a customer occurs, the scene at that time is restored through data to determine responsibility, while providing attentive service to the customer and protecting the legitimate rights and interests of employees.
After there are collaboration disputes between teams, responsibility can also be determined through voice tracking to improve operational efficiency and customer satisfaction.
Remote data management for easy inspection
Relevant leaders can remotely access frontline call data from their offices, and have a clear understanding of whether a specific job has been done and how it is stated in a grassroots power supply station or sales hall marketing position, as well as customer reactions, making it easy to manage and inspect.
Improve the standardization level of business processes and showcase a high-quality service image
Encourage frontline employees to carefully follow operational procedures to reduce risks and hazards.
Encourage frontline employees to consciously use standardized language and enhance the image of high-quality service when communicating with customers.
The specific time of the call; The names of both parties involved in the call; Call number; Call duration; The purpose and outcome of the call; The conversation content can be recorded in detail.
Suitable for phone reminders, power outage notifications, and other processes, record the complete information of this "action", whether it has been done or not, and whether it has been done well, at a glance.
Clarify responsibilities and avoid disputes
After a dispute with a customer occurs, the scene at that time is restored through data to determine responsibility, while providing attentive service to the customer and protecting the legitimate rights and interests of employees.
After there are collaboration disputes between teams, responsibility can also be determined through voice tracking to improve operational efficiency and customer satisfaction.
Remote data management for easy inspection
Relevant leaders can remotely access frontline call data from their offices, and have a clear understanding of whether a specific job has been done and how it is stated in a grassroots power supply station or sales hall marketing position, as well as customer reactions, making it easy to manage and inspect.
Improve the standardization level of business processes and showcase a high-quality service image
Encourage frontline employees to carefully follow operational procedures to reduce risks and hazards.
Encourage frontline employees to consciously use standardized language and enhance the image of high-quality service when communicating with customers.
