Recently, Xuzhou Power Supply Company has completed the deployment of Pingzhi Dongfang Electric Power's high-quality service voice recording system and several recording terminals, which will be used for external voice recording in positions such as power supply stations, marketing service centers, distribution networks, supply services, 95598, and equipment departments throughout the city. This marks an important step forward in improving internal management and external service quality. The introduction of this system not only solves the problem of data silos between traditional recording systems and current service platforms, but also greatly optimizes business processes, improves work efficiency and external service quality through data statistical analysis techniques.       

As a pillar industry of the country, the power system plays an extremely important role in the national economy and is also the industry most closely connected to people's lives. In the daily operation of power companies, efficient internal instruction transmission and standardized external services are the foundation for ensuring service quality and improving customer satisfaction. However, the current bottlenecks in service improvement include poor integration between telephone recording data and the work order system of the service platform, data silos, and difficulties in statistical analysis caused by missing recording data labels.

The successful deployment of Pingzhi Dongfang Electric Power's high-quality service voice recording system in Xuzhou Power Supply Company has enabled centralized and unified management of telephone recordings that were originally scattered among external service positions in various regions. The leadership can real-time grasp the work status and service quality of grassroots employees. This centralized management approach not only improves management efficiency, but also ensures the unified implementation of service standards. Leaders can randomly check the customer service status of grassroots employees at any time, promptly identify problems and make corrections, thereby ensuring the continuous improvement of service quality.

The system also has a powerful resource sharing function, which can quickly spread excellent employee cases and communication skills to the grassroots level for collective learning by all employees. This knowledge sharing mechanism promotes experience exchange and learning among employees, which helps to improve overall business level and service capabilities. Employees can draw excellent experience from it, improve their work style, and thereby enhance the quality of personal and team services.

By finely categorizing the content of call data, the system can achieve comprehensive analysis of key information such as customer issues, customer areas, high-frequency and frequent occurrences, and customer feedback frequency. This data analysis technology provides valuable decision support for Xuzhou Power Supply Company. The company can quickly understand past work situations and customer situations in different regions at different times, so as to predict possible problems or customer complaints in advance, and based on this, develop targeted work priorities and response strategies. This predictive ability helps companies prevent potential risks and improve customer satisfaction.

The successful deployment of this system undoubtedly once again demonstrates Pingzhi Dongfang's outstanding strength and professional level in the field of intelligent communication. Pingzhi Dongfang always adheres to the service concept of "customer-centric", deeply understands and accurately grasps the actual needs of customers in the power industry, and provides them with high-quality, high-efficiency, and high reliability intelligent communication solutions.

Looking ahead to the future, Pingzhi Dongfang will continue to deeply cultivate the field of intelligent communication, committed to technological innovation and product research and development, and continuously launch more forward-looking and practical intelligent communication products and services. The company will continue to strengthen close cooperation with customers in the power industry, gain a deeper understanding of their business development and technological innovation trends, and provide them with higher quality and efficient intelligent communication solutions.